Policies
Return & Exchange Policy
We want you to love what you wear. If something is not right, you can return or exchange it within 7 days of delivery.
Eligibility
- Item must be unused, unwashed and in original condition with tags attached.
- Original packaging and invoice must be included.
- Innerwear, accessories and clearance items are not eligible unless damaged or defective.
How to request
Open Track Order or My Account, select your order and choose "Request return / exchange". Our team will confirm within 24 hours and arrange a pickup where serviceable.
Refunds
Once the returned item passes quality check, refunds are issued to the original payment method within 5–7 working days. Cash on Delivery orders are refunded by bank transfer.
Exchanges
Size and colour exchanges are subject to stock availability. If the requested variant is unavailable, we will process a refund instead.
Last updated 03 Oct 2026. Questions? Email support@thegentleman.in.